2024 review of We Buy Now

If you’re looking for a quick way to sell your property for cash, We Buy Now – part of the Springbok Properties family – is one of the UK's leading names in residential property sales, offering a fast and efficient way to sell your property in as little as 7 to 21 days. And it all starts by entering a few details on a form.

Want to find out more about We Buy Now? Keep reading…

Table of contents 

• Overview 
• Fast property sale process
• Services offered by We Buy Now
• How the process works
• Benefits of selling to We Buy Now
• Comparison with other house buying companies
• Pros and cons
• How much can I expect to get for my property with We Buy Now?
• Fees
• Online presence
• What do people think about We Buy Now?
• Personal experiences 
• What if things go wrong?
• Legitimacy and trustworthiness
• Frequently Asked Questions (FAQs)
• Final thoughts: Is We Buy Now right for you?
  
  

Overview

CompanyWe Buy Now 

Websitehttps://webuynow.co.uk

Phone number0800 092 5694

Established2012

Parent companySpringbok Properties

FounderMr. Shepherd Ncube

Head officeManchester, UK

Operating areaUK-wide

Cash offerYes, within 24 hours 

Speed of saleWithin 7 to 28 days 

Fees£0 

allAgents rating4.7 / 5.0 (4,100+ reviews)

Google rating4.1 / 5.0 (1,600+ reviews)

Trustpilot rating4.2 / 5.0 (3,900+ reviews) 

Members of TheYes
Property
Ombudsman (TPO)

Members of Federation Yes
of Small Businesses
(FSB)

Advertising StandardsYes
Authority (ASA)
verification

Propertymark memberYes

Members of the National Yes
Association of Property
Buyers (NAPB)

Fast property sale process

Since its establishment in 2012, We Buy Now has developed a streamlined and efficient cash-buying service specifically designed to help homeowners sell their properties quickly, with no fees, no commission, and a transparent process from start to finish. For those in urgent need of a fast sale, whether due to financial difficulties, relocation, or personal circumstances, We Buy Now offers an alternative to the traditional property market route.

The fast property sale process at We Buy Now is built on several key principles:

1. Cash offers: Unlike traditional property sales that can be delayed by mortgage approvals or buyer chains, We Buy Now operates as a direct cash buyer, meaning they can make an immediate offer for your property. This eliminates one of the major causes of delay in a standard sale and gives sellers the certainty of knowing they have a committed buyer from day one. Typically, after an initial consultation and property valuation, homeowners can expect a cash offer within 24 hours.
   
   
2. No fees or commission: Selling a home through an estate agent usually comes with additional costs, such as agent fees (which are often a percentage of the sale price) and legal fees. We Buy Now differentiates itself by offering a service with no agent fees, no commission, and no hidden costs. This means the offer is the amount the home seller can expect to keep, without any deductions for agent or solicitor fees. We Buy Now also cover all legal costs, making the sale even more financially advantageous for the seller.
   
   
3. Transparent process: Transparency is a core component of We Buy Now’s business model. The company gives regular updates, and their team are available 24/7 on a freephone number (0800 092 5694) to answer any questions or concerns throughout the process. This focus on transparency ensures there are no surprises or hidden conditions, giving sellers confidence in the reliability of the service.
   
   
4. Fast completion: One of the biggest advantages of selling to We Buy Now is the speed of the transaction. While a traditional sale can take months to complete, often due to complex chains, financing delays, or negotiation issues, We Buy Now can complete the sale in as little as 7 to 21 days. This is particularly beneficial for homeowners who need to release funds quickly, avoid repossession, or move due to a change in personal circumstances.
   
   
5. No need for renovations or repairs: With a traditional property sale, sellers often feel the pressure to carry out repairs or upgrades to attract buyers or secure a higher price. We Buy Now removes this burden by purchasing properties in their current condition, no matter their state. This means homeowners don’t need to invest time, energy, or funds to make their property ‘market-ready’.
   
   
6. Flexibility and control: While We Buy Now operates on a fast timeline, they also offer flexibility in the completion date, allowing sellers to move at a pace that suits their needs.
   
   
7. Customer-centric approach: A significant aspect of We Buy Now’s service is their customer-centric approach. Each seller is assigned a dedicated agent who manages, ensuring a personalised experience. These agents receive regular training so are knowledgeable and experienced, and provide support and guidance throughout the entire process. Many customers have praised the team’s responsiveness and professionalism in their online reviews.
   
   
8. Regulatory compliance and security: To give sellers peace of mind, We Buy Now operates within strict industry regulations and is a member of reputable bodies such as The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB). These affiliations ensure that the company adheres to ethical standards and provides clients with a secure and reliable service. Their compliance with legal and industry guidelines means that every transaction is safe, secure, and backed by professional standards.

In summary, We Buy Now’s fast property sale process offers homeowners a reliable, fast, and transparent alternative to traditional methods of selling property. With no fees, no commission, and a guaranteed cash offer, homeowners can enjoy a quick, hassle-free sale.

Now to find out more about We Buy Now…

Services offered by We Buy Now
Let’s look at the types of services provided by We Buy Now, focusing on what they offer to potential home sellers.

We Buy Now provides a comprehensive range of services aimed at simplifying the property selling process for homeowners, so here’s a detailed look at the types of services they offer:

1. Direct cash purchases: As a direct cash buyer, We Buy Now purchases properties without involving third-party financing, enabling a quicker sale process. This approach allows homeowners to secure a guaranteed sale, with cash offers typically made within 24 hours and completion times ranging from 7 to 21 days.
   
   
2. No fee service: We Buy Now operates with a no-fee policy, ensuring that there are no additional costs for sellers to worry about. Unlike traditional estate agents, there are no commission fees, and We Buy Now covers all conveyancing costs, meaning the cash offer is the amount the homeowner receives.
   
   
3. Free cash offers and property valuations: Homeowners can request a free cash offer without any obligation to proceed. The company also provides free property valuations, allowing potential sellers to get an accurate estimate of their property's value without incurring any costs.
   
   
4. Guaranteed sales: The company's service model includes a guarantee of a cash sale, which provides sellers with certainty and reduces the risks often associated with traditional house sales. By avoiding chains and mortgage dependencies, We Buy Now minimises the chances of sales falling through.
   
   
5. Quick house sales: Specialising in fast property transactions, We Buy Now helps homeowners sell their property quickly, often completing sales in just a few weeks. This service is particularly useful for individuals facing urgent circumstances, such as financial difficulties or relocation.
   
   
6. Part-exchange option: In addition to direct cash purchases, We Buy Now offers a part-exchange option through a partnerships with Delma Homes. This service allows homeowners to trade in their current property while purchasing a new home, providing flexibility and helping to align sale and purchase timelines for a smoother transition.
   
   
7. Customer-centric ethos: We Buy Now emphasises a customer-centric approach, with dedicated agents assigned to each seller. The company prioritises clear communication, regular updates, and personalised support, ensuring that homeowners are informed and guided throughout the sale process. This commitment to customer care is reflected in feedback from past customers who often commend the company's professionalism and efficiency.
   
   
8. Complaints procedure: The company has a formal complaints procedure in place to address any issues that may arise during the sale process. As a member of The Property Ombudsman, We Buy Now adheres to strict guidelines for resolving disputes fairly, providing sellers with an additional layer of security.
   
   
9. Detailed handling of property information: We Buy Now manages the sale process from start to finish, taking care of the property details and ensuring that all necessary paperwork is in order. This comprehensive service helps reduce the burden on homeowners and contributes to a streamlined, stress-free experience.
   
   

By offering a range of services that include free valuations, no-fee policies, and guaranteed sales, We Buy Now aims to make the process of selling a property as convenient and efficient as possible for homeowners.

How the process works
This section explores the step-by-step process of selling a house to We Buy Now, detailing exactly how transactions are conducted.

1. Initial contact and property valuation: The process starts when a homeowner contacts We Buy Now; a cash house buyer that offers a simple alternative to traditional estate agents. Sellers can request a free property valuation to get an estimate of their property's value. This step ensures a fair assessment and sets the stage for a competitive offer.
   
   
2. Competitive cash offers: When the property valuation has been completed, We Buy Now provides a cash offer. The offer is competitive within the quick sale market, aiming to balance speed and value while reflecting the property’s current condition and market trends. Sellers are under no obligation to accept the offer, allowing them to explore other options if desired.
   
   
3. Transparent, no-fee service: One of the key benefits of working with We Buy Now is their transparent, no-fee service. There are no estate agent commissions, legal fees, nor hidden costs involved in the sale. The company covers all conveyancing costs and legal fees, ensuring that the cash offer is the amount the seller will receive upon completion.
   
   
4. Legal processes and document exchange: If the seller agrees to proceed, We Buy Now manages the legal processes required for the transaction. This includes preparing and exchanging necessary documents, streamlining the sale process and minimising the workload for the seller. The company's legal team ensures clients have complete legal fees coverage, as well as compliance with all regulations, while providing clarity and guidance throughout the document exchange phases.
   
   
5. Quick sale process: The sale can be completed in as little as 7 to 21 days, depending on the seller’s circumstances. This quick sale process is ideal for homeowners who need to move rapidly, whether due to financial difficulties, relocation, or to avoid repossession. Bypassing estate agents and traditional methods means We Buy Now eliminates common delays, such as mortgage approvals or property chains.
   
   
6. Specialised services for inherited properties: For sellers dealing with inherited property sales, We Buy Now offers a tailored approach that simplifies the process. The company can manage legal complexities associated with probate sales, allowing heirs to sell the property quickly without navigating the usual legal and administrative hurdles.
   
   
7. Repossession avoidance assistance: For homeowners facing the threat of repossession, We Buy Now can offer a solution to avoid the repossession process by providing a rapid cash sale. The company’s quick timeline can help settle outstanding debts and allow sellers to move forward without the burden of unresolved financial issues.
   
   
8. Sale proceeds transfer: Upon completion of the sale, the proceeds are transferred directly to the seller’s account. This final step ensures that homeowners receive the agreed-upon cash amount promptly, offering financial relief and certainty.
   
   

By offering a cash buyer service with a transparent, no-fee approach, We Buy Now provides an efficient and reliable way to sell property. From initial contact to the transfer of sale proceeds, the process is designed to be quick and straightforward, giving homeowners a straightforward alternative to traditional estate agents.

Benefits of selling to We Buy Now

1. Speed of sale
   We Buy Now specialises in fast sales, with 56% of clients completing their sale within 30 days. This quick process is perfect for those in need of a quick sale due to financial issues, relocation, or other personal circumstances such as repossession.
   
   
2. Guaranteed sale
   Selling through a traditional estate agent can be unpredictable, with sales often taking months or even falling through at the last minute. With We Buy Now, sellers get a guaranteed sale with a set completion date, offering peace of mind.
   
   
3. Simple and easy process
   The process begins by entering contact details into a form to get a cash offer, which is then followed-up by a free valuation. We Buy Now manages every aspect of the sale, from finding interested buyers to managing all of the legal documentation. This chain-free approach greatly reduces the risk of a sale falling through, giving peace of mind to sellers.
   
   
4. Competitive cash offers
   One of the standout features of We Buy Now is their commitment to providing competitive cash offers to homeowners looking for a quick and efficient sale. Recognising that sellers have multiple options in the property buying market, We Buy Now aims to beat any legitimate cash offer from other property buying firms, ensuring that sellers get the highest possible return within the fast-sale sector.
   
   
5. No fees
   A big advantage of using We Buy Now is that the company covers all of the seller’s legal fees. This means selelrs won’t have to worry about costly expenses taking a large chunk out of their proceeds.
   
   
6. Excellent customer service
   We Buy Now reviews regularly highlight the company’s commitment to customer service. With a tailored solution that’s aimed to help home sellers get the best outcome, and phone lines open 24/7, they are always, and the parent company, Springbok Properties, is known for award-winning high standards.

7. No property chains

In traditional sales, buyers often rely on selling their own property to finance the purchase of their next one, which can delay the process or even cause it to fall through. With We Buy Now, sellers avoid this issue entirely because they are direct cash buyers.

Comparison with other house buying companies
This is where we’ll compare We Buy Now with other similar house buying companies in the UK, highlighting differences in services, offers and customer experiences.

We Buy Now distinguishes itself from other quick sale companies in the UK by offering a range of features and practices that aim to set it apart. Here's how it compares with similar house buying companies across various aspects:

1. Accreditation and compliance: We Buy Now uses RICS-accredited surveyors to conduct property valuations, ensuring a fair valuation that is aligned with market standards. This practice adds credibility to the cash offers provided and helps reassure sellers that they are dealing with a genuine cash buyer. In addition, the company is a member of The Property Ombudsman, which ensures that all transactions adhere to strict ethical guidelines and industry regulations.
   
   
2. Affiliation with Springbok Properties: As part of the Springbok Properties group, We Buy Now benefits from the experience and resources of its parent company, which has an established reputation in the quick sale sector. This affiliation enhances the company’s credibility and provides sellers with additional confidence, setting it apart from smaller or independent companies that may lack the same level of recognition.
   
   
3. Transparent, no-hidden-fees policy: We Buy Now is committed to a transparent, no-fee policy, with no hidden fees or unexpected charges. This contrasts with some other quick sale companies that may impose additional costs late in the process, affecting the final amount a seller receives. By covering all legal fees and conveyancing costs, We Buy Now ensures that the cash offer presented is exactly what the homeowner will receive upon completion.
   
   
4. Cash advance service: We Buy Now offers a cash advance service, providing sellers with immediate access to a portion of the sale proceeds before the transaction is completed. This feature is particularly beneficial for those who require urgent funds and is an aspect of service not always available with other house buying companies.
   
   
5. Customer-centric approach: As a customer-centric house buyer, We Buy Now prioritises a supportive and responsive service, with dedicated agents assigned to each sale to ensure a smooth experience. The company’s emphasis on customer care is reflected in independent reviews, which frequently highlight positive customer experiences. This focus on service quality stands out compared to some competitors that may not provide the same level of personalised support.
   
   
6. Genuine cash buyers vs. estate agents: We Buy Now operates as a genuine cash buyer, offering a direct purchase model that functions as an estate agent bypass, as well as their associated fees. This eliminates the risk of sales falling through due to mortgage approvals or buyer chains, making it a more reliable choice for homeowners who need a quick sale. Estate agents, by contrast, typically involve longer sale times and depend on the buyer securing financing, which can introduce delays and uncertainty.
   
   
7. Fair valuation compared to market value: While We Buy Now generally offers around 80-85% of the market value, the valuations are conducted by RICS-accredited surveyors to ensure they are fair. The company’s offers are competitive within the quick sale industry, balancing the trade-off between speed and the amount received. Unlike some companies that may make lower initial offers and then reduce them further, We Buy Now's valuations aim to reflect the true condition and market value of the property. Furthermore, We Buy Now will beat legitimate and comparable offers from other cash buying companies; providing reassurance to home sellers.
   
   
8. Independent reviews and reputation: We Buy Now has a strong presence on independent review platforms such as Trustpilot, where positive customer feedback frequently highlights the company's transparency, speed, and customer service. This contrasts with some other quick sale companies that may have mixed reviews or fewer testimonials, making We Buy Now a more reliable choice for those seeking a trustworthy buyer.
   
   

Overall, We Buy Now offers a competitive and transparent alternative to other quick sale companies in the UK. Its combination of fair valuations, a no-hidden-fee policy, and a customer-focused service backed by Springbok Properties makes it a distinctive choice for homeowners looking for a genuine cash buyer.

Pros and cons
Time to discuss the advantages and disadvantages of choosing We Buy Now. Here’s a factual and objective look at the pros and cons:

Pros:

1. Quick sale process: One of the main benefits of using We Buy Now is the speed of the transaction. The company specialises in a fast closing timeline, with sales often completed in as little as 7 to 21 days. This is ideal for homeowners who need to sell quickly, whether due to financial constraints, relocation, or other urgent circumstances.
   
   
2. Cash offers: As a cash buyer, We Buy Now provides cash offers directly to sellers, eliminating the need for mortgage approvals or buyer chains. This ensures a smoother process and reduces the risk of the sale falling through.
   
   
3. Certainty of sale: By providing guaranteed cash offers, We Buy Now offers sellers the certainty of a completed sale. Unlike traditional estate agents, where sales can fall through at the last minute, the company’s direct purchase model ensures a more predictable outcome.
   
   
4. No estate agent fees: Selling to We Buy Now means there are no estate agent fees or commissions to pay. This can be a significant cost-saving compared to the traditional market, where agents typically charge a percentage of the sale price.
   
   
5. ‘As-is’ sale: We Buy Now purchases properties in their current condition, meaning sellers don’t need to make upgrades and no repairs are required. This reduces the time and costs associated with preparing a home for sale.
   
   
6. Flexible closing date: Although the sale process is fast, We Buy Now offers flexibility with the closing date, allowing sellers to choose a timeline that fits their needs. This can be particularly beneficial for co-ordinating a move or handling other personal matters.
   
   
7. Reduced market exposure: Since We Buy Now is a direct buyer, there’s no need for public listings, viewings, or ‘for sale’ signs. This reduces the time the property is on the market and maintains the seller’s privacy.
   
   

Cons:

1. Potential for lower offers: One of the trade-offs to think about for a quick sale is that cash offers from We Buy Now are typically lower than the full market value. While this reflects the speed and convenience provided, it may not appeal to sellers who are looking to maximise their sale price.
   
   
2. Limited negotiation: The nature of cash offers in the quick sale market means there is usually limited room for negotiation on the offer price. Sellers who prefer to negotiate for the highest possible value may find this limiting.
   
   
3. Lower sale price compared to traditional sales: While the absence of estate agent fees and the cost of repairs can offset some of the lower sale price, the overall offer may still be less than what might be achieved on the open market. This is a common characteristic of companies offering quick sales.
   
   
4. Reduced market exposure can limit competitive bids: While a private sale reduces the stress of open market exposure, it also means there’s no opportunity for multiple offers, which could potentially drive up the sale price in a traditional sale.
   
   

Overall, We Buy Now provides a fast and convenient alternative for homeowners who prioritise speed and certainty over potentially achieving the maximum sale price. The company’s cash offers, ‘as-is’ purchase model, and absence of fees make it an attractive choice for those who need a quick and straightforward sale. However, the potential for lower offers and limited negotiation are factors that should be considered before proceeding.

How much can I expect to get for my property with We Buy Now?

When selling your property to We Buy Now, the amount you can expect to receive will typically be around 80% to 85% of the full market value. This offer is lower than what you might achieve through a traditional estate agent, but the reduction in price reflects the trade-off for the speed, convenience, and certainty that comes with using a fast-sale company.

Several factors influence the exact amount offered for a property. These include:

• Location: Properties in high-demand areas may receive offers closer to the upper range (around 85% of market value). On the other hand, properties in less desirable locations might receive offers towards the lower end of this spectrum.
  
  
• Condition: The condition of a property also plays a key role. Homes in need of significant repairs or renovation will typically result in lower offers, as the cost of refurbishing the property is factored into We Buy Now’s valuation. Conversely, well-maintained homes that require minimal work will attract higher offers.
  
  
• Market conditions: Broader market conditions, such as property demand, economic factors, and housing trends, also influence the final offer. However, We Buy Now’s main advantage is their guaranteed cash offer regardless of market fluctuations, which can be especially beneficial during times of uncertainty in the housing market.

The reason why We Buy Now offers less than the full market value is primarily due to the speed and certainty of their service. Unlike traditional property sales, where sellers may experience long wait times, fall-throughs, and lengthy negotiations, We Buy Now provides an immediate cash offer and can complete the sale in as little as 21 days. This can be a blessing for homeowners facing urgent financial situations, time constraints, or simply those who want to avoid the process of selling through an estate agent.

While it’s true that sellers may not receive the full market value for a property – although there is an option to sell for upto 100% of market value which can take longer – the time saved, the lack of additional costs, and the certainty of the sale can make the offer attractive, particularly for homeowners prioritising speed and convenience over maximising profit.

Fees
One of the most attractive aspects of We Buy Now is their promise of no upfront fees for property sellers, which sets them apart from estate agents who often charge commission fees for their services. This means that sellers can engage We Buy Now without worrying about out-of-pocket expenses for services such as property valuations, marketing, or administrative fees.

However, it is important to note that some customers have mentioned a non-refundable fee in their reviews, which can be a point of confusion. This fee, commonly referred to as a reservation fee, is applied when a buyer for a property agrees to proceed with the sale. The reservation fee is designed to secure the property sale while the legal and financial processes are completed. There are no fees for sellers.

We Buy Now covers the legal costs related to the conveyancing process, which can offer significant savings compared to a typical sale. This ‘no hidden fees’ model is one of the main reasons why many sellers find their service appealing, as it reduces the financial burden associated with selling a property.

For customers considering selling through We Buy Now, it’s essential to discuss all the financial details upfront to ensure there are no misunderstandings. 

Online presence
We Buy Now, along with its parent company Springbok Properties, has established a significant online presence, enhancing their credibility and visibility in the property buying market. Their strong digital footprint is bolstered by active engagement across social media platforms and positive customer feedback.

Their social media strategy has proven effective, with Facebook interaction and LinkedIn followers growing steadily. They maintain a solid follower base across platforms, including X, TikTok and YouTube, indicating a consistent and engaging presence and that the company is interacting with potential customers.

Customer feedback also plays a crucial role in building trust, with Google Reviews, allAgents reviews and Trustpilot reviews highlighting the positive experiences of clients. All platforms reflect strong ratings, indicating high levels of customer satisfaction. However, like many companies in the industry, they have had to navigate the issue of fake review writers, which is a challenge for all businesses with significant online exposure.

Overall, the company’s strategic use of digital platforms and media coverage has significantly bolstered their online visibility, positioning them as an established name in the property sector.

What do people think about We Buy Now?

Customer service is a high priority for We Buy Now, and this is reflected in their glowing reviews, as touched on in the previous section. Customer feedback reveals praise for the straightforward processes, transparency, and supportive staff.

Their current ratings are:

• allAgents rating4.7 / 5.0 (4,100+ reviews) 
• Google rating4.1 / 5.0 (1,600+ reviews) 
• Trustpilot rating4.2 / 5.0 (3,900+ reviews)
  
  

These reviews indicate a strong track record of providing excellent service and ensuring a smooth and efficient sale for property sellers.

Personal experiences
When it comes to selling a property, real-life customer experiences provide invaluable insight into how a company truly operates. For We Buy Now, customer feedback highlights a consistent pattern of positive interactions, from fast response times to comprehensive support throughout the sales process. These personal accounts are a testament to the company’s commitment to efficiency, transparency, and customer satisfaction.

Response times are frequently mentioned as a strong point in reviews. Many clients report that initial contact is prompt, and We Buy Now’s agents are quick to provide property valuations and cash offers. Their team is available around the clock, as reflected by their 24/7 freephone number (0800 092 5694), ensuring that clients can get in touch at any time with questions or concerns. 

The company also stands by its client satisfaction guarantee, which is designed to provide peace of mind to customers by ensuring that they receive the highest level of service. This guarantee underscores the company's commitment to delivering on their promises, with a focus on open communication, regular updates, and a seamless property sale experience.

The satisfaction guarantee also extends into their complaints procedure, which ensures that any issues are handled swiftly and fairly, allowing customers to feel secure in the knowledge that their concerns will be addressed professionally.

Customer reviews are plentiful and provide further evidence of We Buy Now’s quality of service. On platforms such as Trustpilot and allAgents, clients frequently name specific individuals within the company who have gone above and beyond to assist them. These reviews often highlight not just the speed and simplicity of the sale process, but also the friendly and professional demeanour of We Buy Now’s agents. The personalised support offered by their agents is often cited as a key reason for clients’ satisfaction, with many reviewers praising how helpful and understanding their assigned agents were throughout the sale.

You can read many of these customer reviews on independent sites like https://www.allagents.co.uk/springbokproperties.co.uk/ and https://uk.trustpilot.com/review/springbokproperties.co.uk. Both platforms showcase a high volume of reviews, the majority of which emphasise the positive experiences clients have had, with several mentioning the ease of dealing with the company's customer service representatives.

In addition to written testimonials, We Buy Now also features video reviews, where past clients share their experiences. These videos provide a more personal and relatable insight into the sales process and the outcomes achieved.

You can watch these reviews on Springbok Properties’ YouTube channel; https://www.youtube.com/@SpringbokProperties1/videos. Hearing directly from satisfied customers in their own words reinforces the sense of trust and reliability that We Buy Now strives to cultivate.

Moreover, customers appreciate the company's satisfaction guarantees, as it ensures that every effort is made to meet their expectations. In the rare case that something doesn’t go as planned, We Buy Now's complaints procedure ensures that customers' concerns are handled promptly and thoroughly. For further assurance, their membership with The Property Ombudsman (TPO) offers an additional safeguard, providing an independent and impartial avenue for dispute resolution if required.

Ultimately, personal experiences shared by past clients reflect positively on We Buy Now’s ability to deliver a fast, hassle-free sale. Whether through written reviews or video testimonials, the common themes of trust, professionalism, and excellent customer service are consistently mentioned. Clients frequently speak of the easy process and how much simpler selling a property was compared to the traditional route. These real-life experiences are a strong indicator of the company's reputation for delivering on their promises.

If you're considering selling with We Buy Now, these testimonials, both written and video, are an excellent resource to help you gain a deeper understanding of what to expect from their services.

What if things go wrong?
As mentioned previously, We Buy Now works to a strict code of practice, ensuring transparency, fairness, and professionalism throughout the property selling process. Their commitment to customer satisfaction is reflected in their client satisfaction guarantee, which aims to provide peace of mind by ensuring that every client receives the highest level of service. This guarantee reinforces their focus on delivering a seamless experience, with open communication and a dedication to meeting client expectations.

However, in the unlikely event that things do not go as planned, We Buy Now has a complaints procedure in place. This process is designed to address any concerns or issues that may arise during the transaction swiftly and effectively. Should a customer feel that their needs have not been met, they are encouraged to raise their concerns directly with the company. We Buy Now is committed to investigating each complaint thoroughly, offering clear explanations and resolutions as quickly as possible. The aim is to ensure that all matters are handled professionally and fairly, maintaining their high standards of service.

If the issue remains unresolved after going through the internal complaints procedure, We Buy Now offers an additional layer of protection for their clients by being a registered member of The Property Ombudsman (TPO).

The TPO is an independent organisation that exists to provide impartial resolution for disputes between property companies and their clients. Should a customer remain dissatisfied after We Buy Now's internal resolution process, they have the right to escalate the issue to the TPO.

The TPO ensures that any unresolved complaints are reviewed by an independent body, offering an impartial judgment based on evidence from both the customer and We Buy Now. The Ombudsman has the authority to recommend fair outcomes, which may include compensation or further action from the company if necessary. By being signed up to this organisation, We Buy Now shows its commitment to operating transparently and providing customers with a trusted route for complaint resolution beyond the company itself.

This comprehensive complaints procedure, coupled with their membership in the National Association of Property Buyers (NAPB) and adherence to the TPO Code of Practice, reinforces We Buy Now's dedication to ethical business practices. Clients can feel confident that, in the rare event of an issue, they have access to a structured, reliable process to seek resolution.

In summary, while We Buy Now prioritises a smooth and efficient customer experience, they also offer robust mechanisms for handling complaints, ensuring that any concerns are dealt with thoroughly and fairly. Their affiliation with The Property Ombudsman (TPO) guarantees that customers have an independent and impartial avenue for dispute resolution if needed.

Legitimacy and trustworthiness
In this section, we’ll consider the legitimacy and trustworthiness of We Buy Now, considering important factors such as their business practices and the level of customer trust.

When evaluating the legitimacy and trustworthiness of We Buy Now, several key factors underscore their commitment to ethical business practices and customer satisfaction. As a member of reputable industry bodies such as the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO), We Buy Now adheres to strict codes of conduct, providing assurance to customers that they operate with transparency and integrity.

One crucial aspect of their operations is their compliance with GDPR regulations, which safeguards customer data and ensures privacy. This focus on customer data safety is a vital element in building trust, as it demonstrates a commitment to protecting sensitive information. Alongside this, We Buy Now maintains high customer satisfaction, as evidenced by positive feedback on platforms such as Google Reviews, allAgents and Trustpilot, where many clients praise their smooth processes and reliable services.

Beyond business transactions, We Buy Now engages in charitable initiatives, further enhancing its reputation as a socially responsible company. These initiatives reflect their commitment to giving back to the community, which resonates positively with clients.

Overall, We Buy Now demonstrates a solid foundation of trustworthiness through its regulatory compliance, positive customer reviews, ethical business practices, and dedication to customer satisfaction.

Frequently Asked Questions (FAQs)
For those considering using We Buy Now, here are some common enquiries and answers that may provide clarity on their services and business practices. This section will cover common enquiries made about We Buy Now, providing answers and guidance for potential customers that are seeking more information.

1. Does We Buy Now offer a tailored service?
   Yes, We Buy Now prides itself on offering a tailor-made service. Each client’s situation is unique, and the company works closely with sellers to provide flexible solutions that meet their specific needs. Whether it’s a fast sale or a more customised approach to achieve up to 100% of market value, We Buy Now is able to adapt to different circumstances.
   
   
2. Does We Buy Now cover properties across the UK?
   We Buy Now provides nationwide coverage. They operate across the country, ensuring a consistent service for all clients, regardless of location.
   
   
3. What is We Buy Now’s approach to customer care?
   We Buy Now has a customer-centric ethos. This means their focus is on providing excellent customer service throughout the sales process. From the initial enquiry to the final sale, clients are assigned agents to guide them and answer any questions they may have.
   
   
4. How competitive are their cash offers?
   We Buy Now is known for providing competitive cash offers that exceed any legitimate offer from other cash buying companies. While these offers may be slightly below market value, they are designed for clients who prioritise a quick, hassle-free sale. The company’s aim is to strike a balance between a fast transaction and a fair price. It is possible to get up to 100% market value, although this will take longer.
   
   
5. Can I trust We Buy Now?
   Yes, We Buy Now has a strong reputation, with many positive online reviews on allAgents, Google and Trustpilot. They are also members of reputable industry organisations such as The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB). These affiliations ensure they operate under strict guidelines and offer protection for clients.
   
   
6. What reviews does We Buy Now typically receive?
   The company has received mostly positive feedback on platforms such as allAgents, Google and Trustpilot. Customers often commend their professional approach, transparent processes, and customer service. However, as with any company, some negative reviews exist.
   
   
7. What protection do I have as a customer?
   As a member of both The Property Ombudsman (TPO) and the National Association of Property Buyers (NAPB), We Buy Now operates under industry codes of conduct, ensuring fairness and transparency. These organisations also provide an avenue for dispute resolution if any issues arise during the sale process.

Final thoughts: Is We Buy Now a safe choice?
With a focus on speed, simplicity, and excellent customer service, We Buy Now has earned strong reviews from satisfied clients prioritising a fast property sale.

When it comes to selling a property, the traditional process can often be drawn-out, stressful, and filled with uncertainties. We Buy Now offers a compelling alternative, especially for homeowners seeking a fast, straightforward solution without the usual complications of the traditional property market. If the primary goal is to sell quickly, with minimal hassle and zero agent fees, We Buy Now could be the perfect fit.

One of the key advantages of We Buy Now is their ability to provide cash offers and complete sales in as little as 21 days. This makes them an ideal option for those who need to move fast, whether due to financial pressures, relocation, or simply a desire to avoid the time-consuming aspects of listing a home through an estate agent. Their focus on speed and simplicity is one of the main reasons many sellers choose them, especially in situations such as avoiding repossession or complex property chains.

The company has earned a strong reputation for customer service, with numerous positive reviews on online platforms. Many clients highlight the professionalism of the dedicated agents, the clarity of the process, and the peace of mind that comes from knowing that a sale will not fall through due to financing issues or other common pitfalls such as buyers simply changing their mind.

For sellers looking for a no-nonsense, cash-buying experience, We Buy Now stands out due to their no hidden costs, zero fees, customisable sales options, and nationwide coverage. Their adherence to industry standards, backed by their membership in The Property Ombudsman (TPO) and National Association of Property Buyers (NAPB), ensures that they operate with fairness and integrity, offering an added layer of security for clients.

However, it's important to note that the cash offers provided by We Buy Now may be slightly lower than the full market value of your property; as they would be with any cash buying company.

This is typical of companies in the fast-sale sector, where the trade-off for speed is a reduced offer. For homeowners valuing speed, convenience, and certainty, this service can offer a stress-free solution.

In conclusion, We Buy Now is a great option for sellers who value a quick and efficient sale with reliable support throughout the process. If you’re looking to sell your house fast for cash, without the typical frustrations of the property market, visit www.WeBuyNow.co.uk to get your cash offer and experience why so many homeowners trust them for a fast, hassle-free sale.